Terms of Service
Last updated: July 2026
These Terms of Service set out the rules for using SupplyR. Please read them carefully. If you use our website or platform, you agree to these terms. If you do not agree, do not use SupplyR.
1. Who we are
SupplyR is an Australian business supply automation platform. Our contact email is hello@supplyr.com.au.
2. What SupplyR provides
SupplyR is a software platform that helps Australian businesses automate routine supply orders, manage invoices, track deliveries, and communicate with suppliers. We do not sell products ourselves. Orders are fulfilled by third-party suppliers and distributors.
We aim to keep the platform reliable and accurate, but availability and performance may vary. We may update or remove features from time to time.
3. Eligibility and accounts
To use SupplyR, you must:
- Be authorised to act on behalf of a registered Australian business
- Provide accurate and current business and contact details
- Keep your account login details secure
- Be at least 18 years old
You are responsible for all activity on your account. If you suspect unauthorised access, contact us immediately.
4. Subscription and fees
SupplyR is offered as a single subscription plan at AUD $150 per month. This plan includes full access to the platform for your business, including unlimited users, locations, and recurring orders.
Fees are billed in advance, monthly, and are non-refundable except where required by Australian consumer law. We may change pricing in the future with notice to existing subscribers.
5. Billing, cancellation, and refunds
Billing is handled by our payment provider. You can pause, skip, or cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.
No refunds are provided for partial months. If you believe you have been incorrectly charged, contact us at hello@supplyr.com.au.
6. Orders, suppliers, and delivery
SupplyR helps you place orders with suppliers. Pricing, availability, delivery times, and fulfilment are provided by the supplier, not SupplyR. We show this information in the platform but do not guarantee it.
Any disputes about products, delivery, defects, or returns should be directed to the relevant supplier. We will help facilitate communication where we can.
7. Acceptable use
You agree not to use SupplyR to:
- Break any Australian law or regulation
- Send spam, harass others, or abuse the platform
- Upload viruses, malware, or harmful code
- Access accounts or data that do not belong to you
- Interfere with the platform's security or performance
We may suspend or terminate accounts that breach these rules.
8. Intellectual property
The SupplyR name, logo, software, content, and designs are owned by SupplyR or our licensors. You may not copy, modify, distribute, or reverse-engineer any part of the platform without our written permission.
You retain ownership of your business data. By using SupplyR, you give us a limited licence to use that data to provide and improve the service, as described in our Privacy Policy.
9. Warranties and liability
SupplyR is provided on an "as is" and "as available" basis. We do our best to make the platform accurate and reliable, but we do not guarantee that it will be error-free or uninterrupted.
To the extent permitted by Australian law, our liability is limited to the amount you paid us in the 12 months before the issue arose, or AUD $150, whichever is greater. We are not liable for indirect, consequential, or loss-of-profit damages.
Nothing in these terms limits your rights under the Australian Consumer Law.
10. Indemnity
You agree to indemnify us against claims, losses, or costs arising from your misuse of the platform, your breach of these terms, or your infringement of someone else's rights.
11. Privacy
Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your personal information.
12. Governing law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of that state.
13. Changes to these terms
We may update these terms from time to time. The latest version will always be available at supplyr.com.au/terms. Continued use of SupplyR after changes means you accept the updated terms.
14. Contact us
For questions about these terms, contact us at hello@supplyr.com.au.